Counselors in Student Services are available to assist students with educational planning, career development, and academic concerns. They can help you explore your interests and identify career and life goals. Counselors work directly with faculty and administrators to provide accurate information to students as they make decisions about academic plans and maintain current information on transfer opportunities. They can help you address issues related to career indecision, academic difficulty, time management, and other obstacles that may be hindering your academic and personal success. WCC Counselors are an excellent resource to increase your awareness of college support services.
WCC cares about our student’s emotional and physical well-being, as well as their academic success. We are committed to taking a proactive approach to helping our students succeed while maintaining a safe community. The counselors at WCC are available to help students with personal problems that may hinder them from becoming successful in their academic careers, unless their behavior may pose a threat to themselves, to others, or the community. While WCC does not provide mental health services, we do provide appropriate referrals to faculty, staff, and students through our local Mount Rogers Community Services Board (CSB).
WCC career coaches work with area high schools to help students transition from high school to college. In addition, WCC counselors and TRIO program staff visit high schools to assist students with staying in school and to keep them informed about WCC programs.
Academic Advisors are available to assist you in the development of meaningful educational plans to help you achieve your goals, whether it is to continue your education at a four-year college or university, to prepare for immediate entry into the job market, or to develop skills for career advancement or personal growth. Advisors can assist you with the selection of appropriate courses and advise you about your curriculum reinforcing your self-sufficiency and self-direction.
New students will be advised by counselors in Student Services during the first semester they enroll. After that, all curricular students will be assigned a faculty advisor who will assist them in scheduling classes, making schedule changes (add/drop) and completing withdrawals from classes.
The faculty advisor may also assist students with academic, vocational, educational and/or personal concerns, but will refer students to counseling as needed.
Students should maintain regular contact with advisors. The advisor completes the graduation certification for his or her advisees, so regular contact is of the utmost importance.
Handling Academic Problems
On occasion, students may have conflicts with instructors regarding grades or other classroom policies. Should a student have a complaint, he or she is responsible for following this process:
- First, the student should speak to the instructor as soon as possible after the problem has been identified. Students should request a conference during the instructor's office hours or request another mutually agreeable time.
- If speaking with the instructor does not resolve the issue, within five working days the student should describe the problem and explain the desired outcome IN WRITING to the appropriate division dean.
- Within five working days of receiving the letter, the division dean will investigate the issue and respond IN WRITING to the student regarding his or her decision.
- If the student is not satisfied with the dean's response, within five working days the student should describe the problem and explain the desired outcome IN WRITING to the Vice President of Instruction and Student Development.
- Within five working days of receiving the letter, the Vice President of Instruction and Student Development will investigate the issue and respond IN WRITING to the student regarding his or her decision.
- If the student is not satisfied with the Vice President of Instruction and Student Development's response, within five working days the student should describe the problem and explain the desired outcome IN WRITING to the President.
Within five working days of receiving the letter, the President will investigate the issue and respond IN WRITING to the student regarding his or her decision. The President's decision is final.